Refund Policy
This Refund Policy explains when booking fees or payments made through Me-Time may be refunded.
Last Updated: July 2026
1. Overview
Refunds are processed in accordance with the cancellation rules applicable to each booking and any relevant consumer protection laws.
2. Eligible Refunds
Customers may be eligible for a refund where a booking is cancelled within the permitted cancellation period or where the participating business cancels the appointment.
3. Non-Refundable Charges
Booking fees or other charges may not be refundable where cancellations occur outside the permitted cancellation window or where the customer does not attend the appointment.
4. Refund Method
Approved refunds will generally be processed using the same payment method used for the original transaction unless otherwise required by applicable law.
5. Processing Time
Refund processing times depend on the payment provider and financial institution and may vary between payment methods.
6. Exceptional Circumstances
Me-Time may review refund requests arising from exceptional circumstances on a case-by-case basis where appropriate.
7. Changes to this Policy
Me-Time may update this Refund Policy from time to time. Any changes will be published on this page together with the revised effective date.
8. Contact Us
If you have questions regarding refunds or the status of a refund request, please contact our support team through the Contact Us page.